How much is delivery?
Regular Delivery – 1-5 business days to capital cities, 2-10 business days to rural areas
FREE for orders over $150
$10.00 for orders under $150
Bulky Items Delivery – e.g. table tennis tables, carton of balls – Please call to arrange
Can I track my order online?
Australia Post and most couriers offer online tracking. When your order is dispatched, you will receive an email from us. If tracking is available with the courier delivering your order, a link and tracking number will be provided in this email as well as on your order confirmation page.
How long do orders take to arrive?
Within Australia, orders to metro areas of capital cities and larger regional centres should generally arrive within 1-5 business days with a regular delivery service after being dispatched.
For more remote locations it may take up to 10 business days, depending on the location.
What countries do you deliver to?
Australia – all products can be delivered to anywhere within Australia.
Returns & Exchanges
Can I return or exchange items I’ve bought?
Yes, of course. All purchases are covered by a 30 day returns and exchanges policy.
Contact us for a Return Authorisation to arrange a return or exchange within 30 days of delivery. Items must be unworn/unused (besides having being tried on for fit) and in original saleable condition with packaging and labels intact. Shoes should only be tried on indoors to avoid scuffing the soles.
You will not pay for return postage if the item was received damaged, defective or the wrong item was sent. In other cases, you will need to pay for return postage.
When returning items for a refund, any delivery charges you paid with your original order are not refundable. If a discount voucher was used in the original order, the conditions of the voucher offer and the discount amount will be taken into account when calculating the amount due to be refunded for the returned item(s).
Do you provide warranty?
Yes, all items are covered by their respective manufacturer’s standard warranty. All warranty claims must be pre-arranged by contacting us for a Return Authorisation. It may be necessary to send photos of the defects for initial assessment.
Once we’ve given authorisation, please return the item to the address we specify. The item will be assessed by the manufacturer or their local representative and the decision as to whether the item is repaired or replaced under warranty is at their discretion.
What do I do if there’s a problem with my order?
Please call or email the shop so we can help you.